Customer Centricity
ABSL x Sanofi Business Breakfast
About the Event
Customer centricity is becoming an increasingly important driver of how organizations build relationships, make decisions, and create sustainable business value.
Join ABSL Hungary and Sanofi for a Business Breakfast exploring how a customer-centric mindset can help organizations move beyond traditional service delivery, strengthen partnerships, and turn customer insights into meaningful action.
At Sanofi, we go beyond transactions — we build lasting partnerships rooted in deep understanding and shared purpose. By truly listening to our customers and patients, we transform insights into bold actions that create real, meaningful impact. We don’t simply respond to needs — we anticipate them, co-creating solutions that push boundaries and drive mutual growth. Because when our customers succeed, we succeed — and together, we chase the miracles of science.
The morning will provide an opportunity to learn from Sanofi’s approach, explore practical perspectives on customer centricity, and exchange experiences with fellow professionals from the Business Services community.
What to Expect
During the session, we will explore:
- how deeper customer understanding can strengthen business relationships,
- how customer insights can be translated into meaningful action,
- how organizations can move from responding to needs to anticipating them,
- how co-creation can support innovation and mutual growth,
- how customer-centric thinking can be embedded into everyday ways of working.
The Business Breakfast will combine professional insights, practical examples, peer discussion, and networking.
Who Should Attend
This event is particularly relevant for:
- GBS / BSC / SSC Leaders
- Customer Experience & Customer Centricity Leaders
- Service Delivery & Operations Leaders
- Business Relationship Managers and Business Partners
- Transformation & Continuous Improvement Leaders
- Digital, Data & Analytics Leaders
- Commercial and Sales Excellence Leaders
The session is recommended for professionals looking to strengthen customer-centric thinking, build more strategic partnerships, and create greater value through their services.
Ticket types
- ABSL partners and members – free of charge for 2 people / member company
- Non-members/partners – 90 EUR + VAT
- With Sanofi partner code – free of charge
Please note that program details may be subject to change.
